Terms of Service

These Terms of Service (these "Terms") govern (i) access to and use of the website located at valhalladoor.com (the "Site") and (ii) the provision of garage door and related services (the "Services") by Valhalla Door LLC, a Kansas limited liability company ("Valhalla Door," the "Company," "we," "us," or "our"), to any individual or entity engaging the Company ("Customer," "you," or "your").

Acceptance of Terms

By accessing or using the Site, or by scheduling, accepting, or paying for the Services, Customer acknowledges that Customer has read, understood, and agrees to be bound by these Terms. If Customer does not agree to these Terms, Customer must not use the Site or engage the Services.

The Company

Valhalla Door LLC is a licensed and insured general contractor with its principal place of business in Olathe, Kansas, providing services to residential and commercial customers throughout the Kansas City metropolitan area.

Scope of Services

The Company provides repair, installation, and maintenance of residential garage doors, commercial overhead doors, and hollow metal doors, together with openers, springs, and related hardware and components. The scope, price, and materials applicable to any individual engagement shall be set forth in the written or electronic estimate or invoice issued for that engagement (the "Estimate"), which Estimate constitutes the agreement governing that engagement. In the event of a conflict between an Estimate and these Terms, the Estimate shall control with respect to that engagement.

Estimates

4.1. Estimates for new door installations are provided free of charge and without obligation.

4.2. The price stated in an accepted Estimate is the price payable by Customer. If, during performance, the Company identifies conditions materially changing the scope of work, the Company shall suspend the affected work and obtain Customer's approval prior to performing, or charging for, any additional work.

4.3. A diagnostic service call fee of no less than fifty-five dollars ($55.00) applies to diagnostic visits.

4.4. Estimates remain valid for thirty (30) days from issuance. If material costs change with respect to an open Estimate, the Company will notify Customer prior to scheduling.

Scheduling

5.1. Appointments may be scheduled through the Company's online booking system (operated by Square), by telephone, or by text message.

5.2. Customer shall provide notice of cancellation or rescheduling as early as reasonably practicable. In the event of repeated cancellations of the same appointment by Customer, the Company reserves the right to assess a cancellation fee of one hundred fifty-five dollars ($155.00).

5.3. If the Company must reschedule due to weather, emergency work, or other circumstances, the Company will promptly notify Customer and offer alternative scheduling.

Payment

6.1. Payment is due upon completion of the Services unless otherwise agreed in writing.

6.2. Accepted forms of payment are cash, Venmo, and credit or debit card processed through Square.

6.3. Custom-ordered doors and materials may require a deposit prior to ordering.

6.4. Customer agrees to pay for Services rendered in accordance with the agreed Estimate.

Workmanship & Warranty

7.1. The Company installs to or above manufacturer specifications and tests each door and opener upon completion.

7.2. The Company warrants its workmanship for a period of one (1) year from completion of the applicable Services (the "Workmanship Warranty").

7.3. Doors, openers, springs, parts, and other products are covered exclusively by their respective manufacturers' warranties, under the manufacturers' own terms. EXCEPT FOR THE WORKMANSHIP WARRANTY, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Customer-Supplied Products

8.1. The Company installs doors, openers, and equipment purchased by Customer from third parties ("Customer-Supplied Products").

8.2. With respect to Customer-Supplied Products, the Workmanship Warranty extends solely to the Company's labor and installation and does not extend to the Customer-Supplied Product itself. All product claims shall be directed to the applicable seller or manufacturer.

8.3. If a Customer-Supplied Product is damaged, incomplete, or incorrectly sized, the Company will advise Customer of available options. Additional trips, labor, or work necessitated by defects in or problems with Customer-Supplied Products may be billed as additional services.

Safety

Garage door springs, cables, and related hardware are under extreme tension and can cause serious injury or death if improperly handled. Customer shall not attempt to adjust, repair, or remove springs, cables, or bottom brackets. If the Company identifies a safety hazard during a visit, the Company will promptly notify Customer.

Site Access & Conditions

10.1. Customer shall provide safe and unobstructed access to the work area at the scheduled time, including removal of vehicles and stored items from the vicinity of the door prior to the Company's arrival.

10.2. Customer shall maintain clearance of at least two (2) feet around the vertical track, within the full footprint of the horizontal track, and two (2) feet behind the garage door opener. If stored items obstruct such clearance, the Company reserves the right to charge its hourly rates for relocation of such items or to reschedule the appointment.

10.3. Where affixed items cannot reasonably be relocated, the parties shall discuss appropriate accommodations.

10.4. The Company will exercise reasonable care with respect to Customer's property, and the Company maintains insurance covering its work.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY KANSAS LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. The Company shall not be liable for pre-existing conditions of Customer's door, opening, or structure not caused by the Company; where such conditions are identified, the Company will bring them to Customer's attention.

Website & Intellectual Property

12.1. Customer shall use the Site only for lawful purposes and shall not interfere with or attempt to compromise the Site or the Company's systems. Customer is responsible for the accuracy of information Customer provides.

12.2. All content on the Site including text, photographs of the Company's work, logos, and the Valhalla Door name and marks are the property of Valhalla Door LLC and may not be copied or reproduced without the Company's prior written permission.

12.3. The Site is provided "as is" and "as available," without warranty of any kind. The Company endeavors to keep Site content accurate but does not warrant that it is error-free.

Reviews & Photos

With Customer's permission, the Company may photograph completed work and reference completed projects in its portfolio and marketing materials. Such references shall identify location at the city level only and shall not disclose Customer's street address.

Disputes

Customer agrees to contact the Company directly regarding any dissatisfaction with the Services before pursuing other remedies, and the Company will endeavor in good faith to resolve the matter. These Terms and any dispute arising hereunder shall be governed by the laws of the State of Kansas, without regard to conflict-of-laws principles. Exclusive venue for any action shall lie in the state courts located in Johnson County, Kansas.

Modifications

The Company may modify these Terms from time to time. The current version, together with its effective date, will be posted on this page. Continued use of the Site or the Services after posting constitutes acceptance of the modified Terms.

Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect. The Company's failure to enforce any provision shall not constitute a waiver. These Terms, together with any applicable Estimate, constitute the entire agreement between the parties with respect to their subject matter.